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NAHQ CPHQ Certification Exam is an essential credential for professionals who want to advance their careers in healthcare quality management. It provides a competitive edge in the job market and demonstrates an individual's commitment to providing high-quality patient care. Certified Professional in Healthcare Quality Examination certification is a testament to an individual's commitment to professional development and their ability to provide results-driven solutions to complex healthcare quality management challenges.
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NEW QUESTION # 309
Employees involved in quality circles are encouraged to develop ideas for improvement or request management efforts to propose solutions for adoption.
The aims of the quality circle activities are all of the following EXCEPT:
Answer: D
NEW QUESTION # 310
Data from an Incident reporting system compares Incident rates for one facility to similar facilities:
After reviewing the graph, which of the following should be done first?
Answer: C
Explanation:
* Incident reporting systems are tools to collect and analyze data onpatient safety incidents, such as medication errors, falls, infections, and adverse events12.
* Incident reporting systems can help identify patterns, trends, and areas of improvement for patient safety and quality of care123.
* The graph shows the incident rates for one facility compared to similar facilities in four categories:
medication, falls, infection, and adverse events. The graph indicates that the facility has a higher incident rate for falls than the average of similar facilities, while the other categories are comparable or lower4.
* Therefore, the first step after reviewing the graph should be to perform additional analysis on falls data, such as the types, causes, consequences, and contributing factors of falls incidents, and compare them with the best practices and standards for falls prevention and management567.
* This will help the facility to understand the root causes of the high falls incident rate, and to develop and implement appropriate interventions to reduce the risk and harm of falls for patients567.
* Reviewing medication processes, researching best practices, and sharing data with the governing body are also important steps, but they should be done after the additional analysis on falls data, as they are more general and less specific to the problem identified by the graph4. References: 1: Patient Safety Incident Reporting and Learning Systems | WHO 2: Incident Reporting: Key to Successful Healthcare Organizations | SafeQual 3: Report a patient safety incident | NHS England 4: Data from an Incident reporting system compares Incident rates for one facility to similar facilities | User-uploaded image 5: Falls Prevention and Management | NAHQ 6: Preventing Falls in Hospitals | Agency for Healthcare Research and Quality 7: Falls Prevention and Management | Institute for Healthcare Improvement
NEW QUESTION # 311
Patient complaints have been received regarding appointment time delays. Which of the following should be completed first?
Answer: B
Explanation:
Addressing patient complaints about appointment delays requires a data-driven approach to understand the scope and causes of the issue before taking action.
Option A (Form a performance improvement team): A team is formed after data confirms the issue and identifies focus areas.
Option B (Perform a patient survey): Surveys gather perceptions, but objective data (e.g., actual wait times) is needed first to validate complaints.
Option C (Obtain waiting time data): This is the correct answer. The NAHQ CPHQ study guide states, "The first step in addressing complaints about delays is to obtain objective data, such as waiting time metrics, to confirm and quantify the issue" (Domain 4). This informs subsequent actions.
Option D (Initiate a new patient registration process): Changing processes is premature without data to identify specific causes of delays.
CPHQ Objective Reference: Domain 4: Performance and Process Improvement, Objective 4.5, "Use data to identify improvement opportunities," emphasizes collecting data first. The NAHQ study guide notes,
"Objective data collection is the initial step in validating complaints" (Domain 4).
Rationale: Obtaining waiting time data validates and quantifies the issue, aligning with CPHQ's data-driven improvement principles.
Reference: NAHQ CPHQ Study Guide, Domain 4: Performance and Process Improvement, Objective 4.5.
NEW QUESTION # 312
Generally, medical record review and prospective data collection are considered the most time-intensive and
expensive ways to collect information. Many reserve these methods for highly specialized improvement projects or
use them t o answer questions t hat have:
Answer: C
NEW QUESTION # 313
A healthcare quality professional Is doing a study in the emergency room. Every other patient admitted to the department Is Included in the sample. This sampling technique Is best described as
Answer: B
Explanation:
* Systematic sampling is a probability sampling method where researchers select members of the population at a regular interval (or k) determined in advance12.
* In this case, the healthcare quality professional is selecting every other patient admitted to the emergency room, which means the interval k is 2.
* This sampling technique is simpler and more straightforward than random sampling, and can cover a wide study area13.
* However, it also introduces some potential biases, such as over- or under-representation of certain patterns, depending on the order of the population13.
* Therefore, systematic sampling should only be used when the population order is random or random- like, such as alphabetical or numerical12.
* If the population order is cyclic or periodic, such as alternating between genders or age groups, systematic sampling may result in a non-representative sample12. References: 1: Dimensions of service quality in healthcare: a systematic review of literature 2: Systematic Sampling | A Step-by-Step Guide with Examples 4: What is systematic sampling? 3: Systematic Sampling: Advantages and Disadvantages
NEW QUESTION # 314
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